Refund policy

Returns & Refunds

Due to the personal-care nature of our products, we are unable to accept returns or exchanges on opened or used products.

If your order arrives damaged, you receive the wrong item, or there is another issue with your order, please contact us within 7 days of delivery at blackdiamondtallowco@gmail.com. Please include your order number and photos when applicable so we can make it right.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been packed or shipped, we may not be able to cancel or modify it.

Warm Weather

Tallow is a natural product and may soften or melt during warm-weather shipping. A change in texture caused by heat does not mean the product has gone bad. If your product arrives softened or melted, place it upright in a cool location or refrigerator until it becomes solid again. Melting during transit is not considered damage and is not eligible for a refund or replacement solely for that reason.

We want you to love your Black Diamond Tallow Co. products. If you have a concern, please reach out and give us the opportunity to help.